Shipments Policy
Fast, reliable shipping across Europe. BORN ONLINE S.R.L. ensures secure delivery of authentic products with full tracking and insurance coverage.
🚚 Shipping Overview
⚡ Processing Time
1-2 Business Days
🌍 EU Delivery
3-7 Business Days
📦 Free Shipping
Orders Over €50
📍 Tracking
Full Tracking Included
⚙️ Order Processing
Order Confirmation
Immediate email confirmation after payment processing
Quality Check
Authenticity verification and quality control inspection
Secure Packaging
Professional packaging with protective materials
Dispatch
Shipment with tracking number within 1-2 business days
⏰ Processing Timeframes
- Standard Orders: 1-2 business days processing
- Large Orders (5+ items): 2-3 business days processing
- Custom/Special Orders: 3-5 business days processing
- Weekends & Holidays: No processing (business days only)
- Cut-off Time: Orders placed before 2:00 PM EET processed same day
📦 Shipping Options
🚚 Standard Shipping
Delivery Time:
3-7 business days (EU countries)
Cost:
€5.99 (Free over €50)
Features:
Tracking included, Insurance up to €100
⚡ Express Shipping
Delivery Time:
1-3 business days (EU countries)
Cost:
€12.99
Features:
Priority handling, Full insurance, Signature required
🎯 Premium Shipping
Delivery Time:
Next business day (major cities)
Cost:
€19.99
Features:
Same-day processing, Full insurance, Time slot delivery
🌍 Delivery Coverage
🇪🇺 European Union
All 27 EU member countries
Delivery: 3-7 business days
🏠 Romania (Domestic)
All cities and rural areas
Delivery: 1-3 business days
🚫 Restricted Areas
Remote islands, PO Boxes
Status: Contact for availability
📍 Delivery Address Requirements
- Complete recipient name (first and last name)
- Full street address with building/apartment number
- Postal code and city name
- Country name (for international orders)
- Valid phone number for delivery coordination
- Email address for tracking notifications
📱 Tracking & Notifications
Dispatch Email
Tracking number sent when order ships
In Transit
Real-time updates during delivery
Out for Delivery
Same-day delivery notification
Delivered
Delivery confirmation with signature
📧 Notification Preferences
- Email Updates: Automatic notifications at each stage
- SMS Alerts: Available upon request (optional)
- Online Tracking: 24/7 access via carrier website
- Customer Support: Live updates via phone or email
⚠️ Special Circumstances
🚫 Delivery Issues
- Incorrect address provided
- Recipient not available
- Access restrictions
- Customs delays (international)
- Weather-related delays
📞 Lost or Damaged
- Full insurance coverage included
- Immediate replacement or refund
- Investigation within 24 hours
- Photo evidence required
- Claims processed within 5 days
🛡️ Our Shipping Guarantee
100% Delivery Assurance
BORN ONLINE S.R.L. guarantees safe and timely delivery of all orders. If your package is lost, damaged, or significantly delayed due to our error, we will provide a full replacement or refund at no additional cost to you. Your satisfaction is our commitment.
📞 Shipping Support
⚖️ Legal Information
This shipping policy is governed by Romanian and European Union consumer protection laws.
BORN ONLINE S.R.L. operates in full compliance with EU shipping regulations and international trade laws.