Right of Withdrawal
Your EU consumer right to return products within 30 days — no questions asked
🎯 Quick Overview
30-Day Window
You have 30 days from delivery to withdraw from your purchase — exceeding the EU minimum of 14 days
Full Refund
Receive a complete refund of the purchase price within 5-7 business days
No Reason Needed
You don't need to provide any reason for exercising your right of withdrawal
🇪🇺 Your Rights Under EU Law
Under EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from any distance purchase (online order) within 14 days of receiving the goods, without giving any reason.
At everfylif3.shop, we extend the withdrawal period to 30 days — more than double the legally required 14 days. We want you to be completely satisfied with your purchase.
The withdrawal period expires 30 days after the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods.
📋 How to Exercise Your Right of Withdrawal
Follow these simple steps to return your purchase
📧 Notify Us
Contact us within 30 days of receiving your order to inform us of your decision to withdraw. You can reach us at:
- Email: info@everfylif3.shop
- Phone: +40 0723 266 197
Include your order number and the item(s) you wish to return. No explanation is required.
📦 Return the Product
After notifying us, you have 14 days to send the product back. The product must be:
- In its original packaging (if possible)
- In the same condition as when received
- With all accessories and documentation included
- Unused or only tested as you would in a physical store
💰 Receive Your Refund
Once we receive the returned product, we will process your refund within 5-7 business days. The refund will be issued to your original payment method:
- Credit/Debit Card — refund to your card
- PayPal — refund to your PayPal account
- Bank Transfer — refund to your bank account
- Cash on Delivery — refund via bank transfer
📦 Product Condition Requirements
✅ Accepted Returns
- Product tested briefly (as you would in a store)
- Original packaging opened but intact
- All accessories and manuals included
- Minor handling — product is still in sellable condition
❌ Not Accepted
- Product significantly used or damaged
- Missing parts, accessories, or manuals
- Product modified or altered from original state
- Hygiene-sealed products opened (where applicable)
You may be held liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
⏱️ Refund Timeline
Withdrawal period — notify us of your decision to return
Send the product back to us
Product inspection and refund processing
Refund appears in your account (bank processing may add 2-3 days)
📌 Important Information
The direct cost of returning the goods is borne by the consumer, unless the product is defective or we sent the wrong item — in which case return shipping is free.
If your product is defective, you are entitled to a free replacement or full refund including return shipping costs. This is separate from the right of withdrawal and is covered by the 2-year legal warranty.
If you ordered multiple items in one order, you can withdraw from one or more items individually — you don't need to return the entire order.
EU consumers can also access the Online Dispute Resolution platform at ec.europa.eu/consumers/odr
📞 Need Help With a Return?
Our support team is here to make the return process as smooth as possible.
📧 Email: info@everfylif3.shop
📱 Phone: +40 0723 266 197
🕐 Hours: Monday - Friday, 9:00 - 18:00 (EET)
📅 Last Updated: December 2024 | BORN ONLINE S.R.L. — All rights reserved