Return and Refunds
Your satisfaction is our priority. BORN ONLINE S.R.L. offers comprehensive return and refund policies to ensure complete customer satisfaction.
🎯 Quick Overview
⏰ Return Period
30 Days
💰 Refund Processing
5-7 Business Days
📦 Return Shipping
Free for Defects
✅ Condition Required
Original Packaging
📋 Return Policy
🕒 Return Timeframe
You have 30 calendar days from the date of delivery to return any item purchased from everfylif3.shop.
The return period begins on the day you receive your order, as confirmed by delivery tracking information.
📦 Return Conditions
- Items must be in original condition - unused, unworn, and undamaged
- Items must be in original packaging with all tags and labels attached
- All accessories, manuals, and bonus items must be included
- Items must not show signs of wear, damage, or alteration
- Original receipt or order confirmation must be provided
🔄 Return Process
Get Return Label
We'll email you a prepaid return shipping label within 24 hours
Pack & Ship
Package items securely and attach the return label, then drop off at courier location
Receive Refund
Refund processed within 5-7 business days after we receive your return
💰 Refund Policy
💳 Refund Methods
- Credit/Debit Card: 5-7 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-10 business days
- Original payment method used
📊 Refund Amounts
- Full Refund: Product price + shipping
- Defective Items: 100% refund + return shipping
- Change of Mind: Product price only
- Partial Use: Assessed case by case
⚠️ Important Refund Information
- Refunds are processed to the original payment method only
- Processing time varies by bank and payment provider
- You will receive email confirmation when refund is processed
- Currency exchange rates may affect international refunds
- Contact us if refund is not received within stated timeframe
🔄 Exchange Policy
Available Exchanges
Size Exchange:
Same product, different size (subject to availability)
Color Exchange:
Same product, different color (subject to availability)
Defect Exchange:
Direct replacement for defective items
Store Credit:
Credit for future purchases (valid 12 months)
🚨 Special Circumstances
❌ Non-Returnable Items
- Personalized or customized items
- Items damaged by misuse
- Items without original packaging
- Items returned after 30 days
- Gift cards and digital products
⚡ Priority Returns
- Defective or damaged items
- Wrong item sent
- Authenticity concerns
- Quality control failures
- Shipping damage
🏆 Customer Satisfaction Guarantee
Our Promise to You
At BORN ONLINE S.R.L., we stand behind every product we sell. If you're not completely satisfied with your purchase, we'll work with you to make it right. Your satisfaction is our top priority, and we're committed to providing exceptional customer service throughout the return and refund process.
📞 Need Help with Returns?
⚖️ Legal Information
This return and refund policy is governed by Romanian and European Union consumer protection laws.
BORN ONLINE S.R.L. operates in full compliance with EU consumer rights directives and GDPR regulations.